About the Role
Our client is looking for a Customer Consulting Director to join their leadership team. You will play a key role in delivering large-scale customer-centric transformation programmes across the public sector, infrastructure, and healthcare industries. In this role, you will be responsible for driving business development, leading multi-disciplinary teams, and shaping digital and operational transformation strategies for clients.
To succeed in this position, you must have extensive experience in customer advisory services at a senior level within a consultancy firm. You should be comfortable engaging with senior stakeholders, identifying opportunities, and delivering strategic insights that drive customer experience, service excellence, and operational efficiency.
Key Responsibilities
Lead and expand the Customer Consulting practice, identifying and securing new business opportunities.
- Work closely with clients to understand and address customer experience, digital transformation, operating models, and service excellence.
- Develop and deliver customer transformation programmes, ensuring alignment with client objectives.
- Provide thought leadership on emerging trends in digital strategy, customer engagement, and service innovation.
- Collaborate with partners and senior stakeholders to drive business growth and enhance client relationships.
- Oversee the implementation of customer-focused technologies such as CRM platforms, Voice of Customer solutions, and front-office contact technologies.
- Manage and mentor teams, fostering a culture of collaboration, innovation, and continuous improvement.
About You
- Experience: Proven track record in customer advisory and transformation services at a senior level within a consultancy firm.
- Industry Expertise: Experience within infrastructure, government, healthcare, or higher education sectors.
- Digital & Customer Strategy: Strong knowledge of customer experience design, digital transformation, and operating model optimisation.
- Business Development: Experience leading sales initiatives and securing new client engagements.
- Stakeholder Engagement: Ability to build and maintain strong client relationships, delivering high-impact solutions.
- Leadership: Passion for leading multi-disciplinary teams and driving a customer-centric approach.
- Technical Proficiency: Familiarity with customer engagement technologies such as Salesforce, ServiceNow, and Microsoft Dynamics.
Salary & Benefits
- A dynamic and collaborative work environment.
- Competitive salary with a performance-based bonus.
- Private health insurance and pension contributions.
- Opportunities for professional development and leadership growth.
Working Location
- The role is based in London, with client visits as required.
- Hybrid working model to provide flexibility and work-life balance.
Join Us
If you are passionate about customer transformation and digital innovation, this role offers an exciting opportunity to lead impactful programmes and shape the future of customer engagement.
To apply, please submit your CV below. We look forward to hearing from you!